U.S. Customs Confiscation
If your medication is confiscated by U.S. Customs at The Bahamas airport or cruise terminal, we will issue a full refund, provided you present valid documentation (see below).
Product Unavailability Before Pickup
If we cannot source your medication after payment, you will receive a full refund of the deposit.
Delayed Delivery or Missed Pickup (Our Fault)
If an error on our part causes your medication to be delayed, you’re eligible for a full refund or rescheduled delivery.
You cancel your trip
If you don’t pick up your order
Please submit the following documents:
Your PharmaVisa payment confirmation.
Customs seizure notice or official communication from U.S. Customs and Border Protection.
Refunds are issued to the original payment method.
Processing time: 1 to 3 business days after approval.
- Fully compliant with U.S. and Bahamian laws
- No medication shipping — in-person pickup only
- Transparent pricing and scheduling
- Reimbursable — if your medicine is confiscated at customs
We’re not an online pharmacy — we are a pharmaceutical concierge service with 30 years experience sourcing quality, FDA approved specialty meds.
Email: contact@pharmavisa.com
Phone: (888) 315-2125
Live Chat: Available on our website
This content is for informational purposes only and does not constitute medical advice. PharmaVisa helps patients access FDA-approved specialty and orphan medications from trusted global sources. We do not sell medications online or publish prices. All quotes are provided individually based on current global market pricing. Savings are based on average U.S. retail prices and may differ by case. A valid doctor’s prescription is required. Medications are dispensed in person in The Bahamas for personal use only. U.S. shipping is not available.