U.S. Customs Confiscation
If your medication is confiscated by U.S. Customs at The Bahamas airport or cruise terminal, we will issue a full refund, provided you present valid documentation (see below).
Product Unavailability Before Pickup
If we cannot source your medication after payment, you will receive a full refund of the deposit.
Delayed Delivery or Missed Pickup (Our Fault)
If an error on our part causes your medication to be delayed, you’re eligible for a full refund or rescheduled delivery.
You cancel your trip
If you don’t pick up your order
Please submit the following documents:
Your PharmaVisa payment confirmation.
Customs seizure notice or official communication from U.S. Customs and Border Protection.
Refunds are issued to the original payment method.
Processing time: 1 to 3 business days after approval.
- Fully compliant with U.S. and Bahamian laws
- No medication shipping — in-person pickup only
- Transparent pricing and scheduling
- Reimbursable — if your medicine is confiscated at customs
We’re not an online pharmacy — we are a pharmaceutical concierge service with 30 years experience sourcing quality, FDA approved specialty meds.
Email: contact@pharmavisa.com
Phone: (888) 315-2125
Live Chat: Available on our website